Privacy Policy

Privacy Policy for PepMart

Effective Date: November 20, 2025

Welcome to PepMart (pepmart.net)! As a provider of research-grade peptides, your privacy is paramount to us. We are committed to protecting your personal information and ensuring transparency in how we handle it. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you visit or make a purchase from our site.

1. Information We Collect

When you browse, register, or place an order on pepmart.net, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment and Transaction Data: Partial payment details (e.g., crypto wallet info; we do not store full payment information).
  • Order History: Purchase details, including products (e.g., peptides like BPC-157 or Retatrutide) and quantities.
  • Usage Data: Browsing behavior, IP address, device type, browser information, and cookies.
  • Communication Data: Any messages or inquiries sent to us via contact forms or email.

We collect only the data necessary to provide our services, fulfill orders, and improve your experience. All products are for laboratory research use only – not for human consumption.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including Australia-wide shipping (flat $15 express shipping).
  • To provide customer support and respond to inquiries.
  • To send order updates, tracking information, and receipts.
  • To manage stock and inventory updates.
  • To improve our website performance, user experience, and product offerings.
  • To send marketing emails (only if you opt-in, and you can unsubscribe at any time).
  • To comply with legal obligations, such as tax and regulatory requirements.

We do not engage in automated profiling or decision-making based on your data.

3. Who We Share It With

We share your information only with trusted third parties who assist in operating our business:

  • Payment processors (e.g., crypto gateways like MyCryptoCheckout or NOWPayments for BTC, ETH, USDT, XMR).
  • Shipping carriers (e.g., Australia Post for delivery).
  • E-commerce tools (e.g., WooCommerce for site functionality, GoSMTP for emails).

We do not sell, rent, or trade your personal information. Sharing is limited to what is necessary, and we require these parties to protect your data in line with this policy.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain your shopping cart and session.
  • Remember preferences and improve navigation.
  • Analyse site usage (e.g., via Google Analytics) for better performance.

You can manage or disable cookies in your browser settings, but this may limit site functionality. For more details, see our Cookie Policy (if separate).

5. Your Rights & Choices

Under applicable laws (e.g., privacy laws in your jurisdiction or Australian Privacy Principles for shipping-related data), you have the right to:

  • Access, update, or correct your personal data.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt-out of marketing communications.
  • Withdraw consent for data processing.
  • Lodge a complaint with a regulatory authority (e.g., Office of the Australian Information Commissioner if applicable).

To exercise these rights, contact us at info@pepmart.net. We will respond within 30 days.

6. Data Security

We prioritize your data’s security with measures including:

  • SSL encryption for all site traffic.
  • Secure crypto payment gateways.
  • Firewall-protected servers and restricted access (hosted offshore).
  • Regular backups and monitoring.

While we take reasonable steps, no system is completely secure. Please use strong passwords and avoid sharing sensitive info.

7. Data Retention

We retain your data only as long as necessary:

  • Order records: For 7 years.
  • Account data: Until you request deletion or it’s no longer needed.
  • Marketing subscriptions: Until you unsubscribe.

Inactive data is securely deleted or anonymised.

8. Age Restrictions

PepMart is intended for adults aged 18 and over. We do not knowingly collect data from children under 16. If we discover such data, we will delete it immediately.

9. International Data Transfers

PepMart operates from outside Australia, with servers hosted offshore. If you access our site or place an order from Australia, your data may be transferred, stored, and processed internationally, where privacy laws may differ from those in Australia. By using our site, you consent to this transfer and processing. We take steps to ensure adequate protection, including standard contractual clauses where required.

10. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or laws. Updates will be posted here with the new effective date. Significant changes will be notified via email or site notice.

11. Contact

For questions, requests, or concerns about this Privacy Policy:

  • Email: info@pepmart.net
  • Website: https://pepmart.net/contact-us/

Thank you for trusting PepMart!

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